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FREE FALL EYE SET with orders £25+
Use code: SMOKY Details

FAQs

We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the UK. Paypal is accepted. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used.
We apologize, we do not have expedited shipping methods available.
Due to heavy site traffic there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it may take approximately one hour for your order to appear in your account.
We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f cosmetics. Please log on to your account after one hour and see if your order is there. Please contact customer service at elf@eyeslipsface.co.uk.
Please log on to your account to see whether your order has been shipped, and to view your tracking number after your order is shipped. We accept your order by sending you an e-mail that confirms that the products have been shipped in the order confirmation e-mail.
The coupon will be applied if:
a. Coupon is still valid.
b. If the order meets the coupon criteria (ex. Free shipping if the order is X amount).
C. Only one coupon per order.

To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time. Coupon codes may not be used to purchase gift cards, and there may be exclusions.

If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service for assistance by clicking on the Help tab.
Please contact customer service by clicking on the help tab and sending us an e-mail; as long as your coupon is applicable, we can add it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards. There may be some exclusions on coupon codes, as noted on our site.
Products that you order from us will be shipped from the United States to the United Kingdom. Orders should be shipped within 3 business days of receipt. Please allow an additional 10 to 14 business days for your order to arrive.

Our shipping fee is £2.95. We apologize; we do not have expedited shipping options available at the present time.

Orders are shipped via Globegistics and will be delivered via Royal Mail. You will receive an e-mail with tracking information when your order is shipped, with an expected delivery date. Please note that it may take up to 5 business days for you to be able to track your order. Please ensure that your delivery address is correct before placing your order. We do not take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

We will use reasonable means to deliver within 30 days of the date of your order. In the case of circumstances beyond our control (for example, adverse weather conditions, unpredictable delays caused by customs clearance procedures or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the order within 30 days. We will not be liable for any delay or failure to deliver the order if the delay or failure is wholly or partly caused by such circumstances.

Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimate.
Please feel free to sign up for our newsletters on our homepage. You will then receive all current information about our new products, and any current promotions! Please also feel free to follow us on Facebook and Instagram for the latest updates.
To check out using Paypal, please log into your e.l.f. account and select Paypal from the drop down menu. You will be redirected to the Paypal site and then back to the e.l.f. site to complete your order.
We are pleased that we now offer automatic free shipping on any order that is £25 or more in products, after discounts, and excluding shipping.
You will be sent an e-mail with tracking information when an order has shipped. Orders ship via Globegistics, a shipping company we use, and will be delivered via Royal Mail. Orders may be tracked here
If you have any questions or complaints about a product or your order please contact us. You can e-mail us at elf@eyeslipsface.co.uk.
We value you as a customer and your satisfaction is very important to us. You will need to take delivery of the order before you can cancel it.

Please note: your right of cancellation will not apply to products which are not sealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Additionally, you will be responsible for the cost of returning the product to us unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation.
If you cancel your order in accordance with our terms, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if the product is used or damaged by you.

The maximum refund for delivery cost will be the cost of delivery by the least expensive delivery method we offer.

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated in our terms on the credit card or debit card used to pay.
We apologize, we are not able to edit a shipping address once an order has been placed. If your order is shipping to an address that will not be forwarded to your new address, please contact us three days after the parcel is tracking as having been delivered and we will further assist you at that time.
All e.l.f. products are hyopallergenic and non-comodogenic. Ingredients are listed for each product. Please feel free to contact us for any more specific product questions.
We do NOT test on animals or endorse such practices. Our products do not contain animal derived ingredients. Beeswax has been replaced by synthetic beeswax and lanolin has been replaced by Bis-Diglyceryl Polyacyladinpale-2. We currently support HSUS and are partners with PETA in the Caring Consumer Project.
All products are full sized, similar to those of other internationally recognized cosmetic companies.
Due to new regulations, we are no longer permitted to ship nail polish via Royal Mail to the United Kingdom.
When you have finished shopping and have placed all e.l.f. items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account with e.l.f. If you have problems creating an account, please contact customer service.
To save an item to your Wish List, please sign in to your account. Click on the item you want to save, and then click on "Add to Wish List." To access your Wish List, go to "my account" located at the top of the home page; and then click on "Wish List" on the far left of your computer screen.
We do not have any retail affiliations with any other companies at this time; we are an independently owned company.
Launched in 2004 and guided by celebrity and beauty professional Scott-Vincent Borba, e.l.f. is a revolutionary new beauty company, able to provide a line of cosmetics that moisturize, hydrate, and enliven your complexion without taxing your budget. Please check out http://www.eyeslipsface.co.uk/buzz to read more about the various publications and television shows that have featured e.l.f cosmetics. Please feel free to contact our customer support team with any further questions. We will be happy to assist you.
In today's world, beauty and wellness go hand in hand - it's a holistic approach that places good health and well being at the center of what it means to be truly beautiful. Here at e.l.f. we believe that every woman should have the opportunity to participate in innovation, without sacrificing her budget. We rely on our loyal customers to spread the word about our products and are able to pass that what we save on advertising along to you. We hope you agree with the thousands who have tried our products, as well as the editors of the many fashion magazines such as Oprah, Allure, Lucky, Seventeen, Good Housekeeping, and many others, who love our products, and invite you to experience e.l.f.'s revolutionary, value-priced cosmetics and the proven results they offer.

Easily keep track of your most loved products or the products you want to try by clicking on the heart icon next to any item. You can access Wish List from all of your devices by signing into your account and going to the My Account page. Once there, click on “Wish List” in the left navigation bar. Shop your Wish List by simply clicking on “Add to Bag” and then proceed to check out. Share your list with friends and family by clicking on the Share icon at the top of the Wish List page—it’s never too early to start dropping hints!

To start or modify your Wish List, register or sign in to your account. Go to your My Account page, and once there, click on “Wish List” in the left navigation bar. 

Yes, everyone with an elfcosmetics.co.uk account can create a Wish List. You can also share a copy of your Wish List with friends and family.

Yes, you can access and shop your Wish List from all your devices. Simply sign in to your account and go to the My Account page. Once there, click on “Wish List” in the left navigation bar. Shop your Wish List by simply clicking on “Add to Bag” and then proceed to check out

From your Wish List page, click on the Share icon at the top of page. Enter the email address(es) of the person(s) to whom you want to send your Wish List. To send to more than one person, separate each email address by a comma. Click the send icon and a copy of your Wish List will be emailed on your behalf.

Right now, you can only earn points for purchases made online at elfcosmetics.co.uk.

 

Beauty Squad is our exciting NEW rewards program where you earn points that you can redeem for exclusive perks when you purchase at elfcosmetics.co.uk. There are three levels, and as you advance to a higher level, you can earn rewards even faster.

It’s free to join. Simply create an account (or sign in if you already have one). Be sure to sign in whenever you make a purchase in order to receive your points! (Sorry, we can’t offer points for purchases made if you check out as a guest.)

Reward codes are non-combinable and are one-time use only. Please see the chart below explaining the levels of the program for more information. You can read the full program Terms & Conditions here.

You earn points for every dollar you spend on elfcosmetics.co.uk. You must be signed into your account in order to earn points on your purchase. There are three levels in the Beauty Squad rewards program and as you advance to a higher level, you earn points even faster. Learn more

Your point balance will be accessible on your My Account page.

To redeem points, sign in and go to the My Account page. Once there, click on Squad Status in the left navigation bar. Redeem points by clicking on the “See your status & redeem your points” button.

Yes, points expire. If you have been inactive/not purchased for the past 12 months (i.e. no earning or spending of points), then your points balance will be set back to zero and your tier level downgraded. Make sure you spend and earn points within 12 months to retain your balance and tier status

Your point balance will be accessible on your account page. Click on Squad Status in the left navigation bar. View your available points balance by clicking on the “See your status & redeem your points” button.

Glow Getter Rising Star A-Lister
0+ Points 101+ Points 401+ Points
  • £1 = 2 points
  • Enrollment gift
  • Birthday gift
  • 150 points = £5 Off a £20+ purchase
  • £1 = 4 points
  • All Glow Getter benefits
  • 350 points = 1 Free Beauty Set w/ purchase
  • £1 = 6 points
  • All Glow Getter and Rising Star benefits
  • Early access to sales and new product launches
  • 500 points = 1 Free Deluxe Beauty Set w/ purchase
  • 750 points = Choose your sale day: 25% off your purchase! (exclusions apply)